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Veteran families with complex needs: A qualitative study of the veterans’ support system

APA Citation:

Maguire, A. M., Keyser, J., Brown, K., Kivlahan, D., Romaniuk, M., Gardner, I. R., & Dwyer, M. (2022). Veteran families with complex needs: A qualitative study of the veterans’ support system. BMC Health Services Research, 22(1), Article 74. https://doi.org/10.1186/s12913-021-07368-2

Abstract Created by REACH:

To learn about how Veterans’ needs intersect with available support services, interviews with 16 Veterans and family members as well as focus groups with 18 service providers were conducted in South East Queensland, Australia. Four themes emerged: health and well-being needs; service-access barriers and facilitators; gaps in service provision; and solutions. Across the themes, findings highlighted the similarity in provider, Veteran, and family views of service challenges and solutions.


Mental health

Branch of Service:

International Military

Military Affiliation:


Subject Affiliation:

Military medical service providers
Spouse of service member or veteran
Military families
Child of a service member or veteran
Military non-medical service providers


Adulthood (18 yrs & older)
Young adulthood (18 - 29 yrs)
Thirties (30 - 39 yrs)
Middle age (40 - 64 yrs)


Qualitative Study
Cross sectional study


Maguire, Angela M., Keyser, Julieann, Brown, Kelly, Kivlahan, Daniel, Romaniuk, Madeline, Gardner, Ian R., Dwyer, Miriam


Families with complex needs face significant challenges accessing and navigating health and social services. For veteran families, these challenges are exacerbated by interactions between military and civilian systems of care, and the density of the veterans’ non-profit sector. This qualitative study was designed to gather rich, detailed information on complex needs in veteran families; and explore service providers’ and families’ experiences of accessing and navigating the veterans’ support system.

Publication Type:

REACH Publication

Author Affiliation:

Gallipoli Medical Research Foundation, Greenslopes Private Hospital, AMM
Faculty of Medicine, The University of Queensland, AMM


care coordination, family, health, health services accessibility, military, qualitative research, social adjustment, system integration, trauma and stressor related disorders, veterans

View Research Summary:

REACH Publication Type:

Research Summary


GMRF was commissioned to conduct the research. The study was funded by an unrestricted grant from the Returned & Services League of Australia, Queensland Branch (RSL Queensland). Frontline service providers employed by RSL Queensland, and veteran families engaged with their services, participated in the study. RSL Queensland did not contribute to the data analysis and interpretation, or the manuscript. The Curavis Foundation made a financial contribution to GMRF’s in-kind study costs. The Curavis Foundation did not contribute to the study concept and design, data collection, data analysis and interpretation, or manuscript.

REACH Newsletter:

  May 2022

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